Dubai Duty Free reflects on 40 years of success
When it comes to duty-free shopping, Dubai Duty Free stands as one of the world’s largest operations in a single airport. Spanning an impressive retail area of 40,000 square meters across Dubai International Airport and Al Maktoum International Airport, it has become a retail powerhouse.
However, Dubai Duty Free’s impact goes beyond retail. It has also played a significant role in elevating the city’s profile through high-profile international events.
One such event is the prestigious Dubai Duty Free Tennis Championships, which showcases top tennis talent and generates over US$1 billion in TV exposure for Dubai. By hosting and promoting such events, Dubai Duty Free has helped put Dubai on the global stage, attracting attention and visitors from around the world.
Colm McLoughlin, the Executive Vice Chairman and CEO of Dubai Duty Free, recognizes the importance of creating an enjoyable journey for passengers. McLoughlin joined the Dubai Duty Free team in 1983 when he arrived in the UAE as part of the consultancy team from Aer Rianta. Since then, he has been instrumental in the growth and success of Dubai Duty Free, assuming the role of Executive Vice Chairman and CEO in 2011.
Under McLoughlin’s leadership, Dubai Duty Free has experienced remarkable growth. What started as a US$20 million company in 1984 has evolved into a formidable US$1.74 billion operation last year, with projected sales for 2023 surpassing the US$2 billion mark. McLoughlin’s vision for the future aligns with the theme of the ATM 2023 event, “Working towards net zero,” as Dubai Duty Free places increased emphasis on corporate social responsibility initiatives and sustainability in the years to come.
In recognition of his remarkable contributions, McLoughlin was honoured with the prestigious Pearl Award on May 3rd. He expressed his gratitude and stated, “I’m absolutely thrilled and excited to receive this award. I would like to thank the dedicated team and staff at Dubai Duty Free, as well as our esteemed chairman, H.H Sheikh Ahmed bin Saeed Al Maktoum.”
Looking ahead, McLoughlin emphasizes the importance of continuous evolution and improvement in delivering an exceptional travel experience. He envisions a “better tomorrow” that involves raising the bar for customer experiences while prioritizing sustainable practices to protect and future-proof the environment.
Dubai Duty Free’s remarkable growth and commitment to enhancing the passenger experience and its dedication to sustainability position it as a leader in the duty-free industry. As travellers pass through Dubai’s airports, they can expect a world-class shopping experience and an organization that strives to make a positive impact and create a sustainable future.
